1. Overview
Paid packs and plans give access to AI resume credits or Pro entitlements as shown at checkout. This policy explains when refunds may apply.
2. Digital nature of the service
getrresume.com is a digital product. Once AI credits or Pro access have been consumed or substantially used, refunds are generally not available, except where required by law or described below.
3. When we may refund
- Duplicate or failed charges — if you were charged twice for the same order, or payment succeeded but access was not granted due to a system error.
- Accidental purchase (unused) — if you contact us within 24 hours of purchase and have not used any paid AI credits or Pro generations from that purchase.
- Legal requirements — where consumer protection law in your region requires a refund.
4. When refunds are not available
- You used paid credits or Pro generations after purchase.
- You are unhappy with AI wording but the service functioned as described.
- Plan limits, template preferences, or job outcomes did not meet expectations.
- Requests made long after purchase without a billing error.
5. How to request a refund
Use Contact us with your account email, payment reference (if available), and reason. We typically reply within 2–3 business days. Approved refunds are issued to the original payment method via our payment provider.
6. Cancellations
Starter and Pro are one-time payments and do not auto-renew. Access lasts for the validity period shown at purchase (or until your resume balance is used, whichever comes first).
7. Changes
We may update this policy. The “Last updated” date will change when we do. For billing questions, contact us any time.